Category: Outlook 2016

Microsoft Office Professional 2016 encountered an error during setup

Microsoft Office Professional 2016 encountered an error during setup

Problem:

I recently has an issue when trying to install Microsoft Office Professional 2016 (Volume Licence) onto a new Windows 10 machine. The setup.exe would fail with the below error:

Microsoft Office Professional 2016 encountered an error during setup
Microsoft Office Professional 2016 encountered an error during setup.

Troubleshooting:

I checked the Office Setup logs located in the following directory C:\Users\USER\AppData\Local\Temp and found the following errors:

Error: Failed to install product: C:\MSOCache\All Users\{90160000-0116-0409-1000-0000000FF1CE}-C\Office64MUI.msi ErrorCode: 1603(0x643)
Error attaching to OSE, error 0x00000000

After some googling I found this Microsoft Community question relating to my problem:

https://answers.microsoft.com/en-us/msoffice/forum/msoffice_install-mso_win10/microsoft-office-2016-encountered-an-error-during/594e99a2-7751-4a9d-bfe3-c4db9b051eb2

Solution:

The error was actually being caused due to a folder in Task Schedule called ‘Office’. The folder was empty and being detected by the setup.exe on installation which is why the install was failing.

I deleted the empty folder in task scheduler and re-ran the setup which resolved the problem and installed correctly.

Task Scheduler -Office

Outlook 2013 / 2016 Reading Pane not showing any email content

Outlook 2013 / 2016 Reading Pane not showing any email content

Issue:

The Reading Pane in Outlook 2013/2016 suddenly stops displaying email content and instead shows nothing.

Resolution:
In my instance the problem was resolved by disabling Hardware Graphics Acceleration in Microsoft Outlook. To do this, follow the below instructions:

1) In Outlook, Click File> Options
2) In Outlook Options, Click Advanced
3) Scroll Down to the ‘Display’ Settings
4) Check the box for ‘Disable Hardware Graphics Acceleration’
5) Restart Outlook for it to take affect

See below for reference:

Disable Hardware Graphics Acceleration